Frequently Asked Questions

Our Dymond's On Leash Program focuses on teaching your dog to walk politely on a leash without pulling, lunging, or reacting to distractions. This program is suitable for all dogs and addresses leash-specific behaviors.

The Spartacus's Off Leash Program is more advanced and teaches dogs to respond reliably to commands even when not on a leash. This program builds on foundational obedience and focuses on distance control, reliable recall, and maintaining focus around significant distractions. It's designed for dogs who already have basic obedience skills and aims to give them more freedom while ensuring safety and control.

Shiva's Workout Lessons are customized exercise and enrichment sessions designed to address your dog's physical and mental stimulation needs. Each session typically includes:

• Structured physical activity (running, swimming, agility exercises)
• Mental enrichment games and problem-solving challenges
• Socialization with appropriate playmates (if desired)
• Obedience practice in a high-energy context
• Decompression time to help your dog learn to calm down

The specific activities are tailored to your dog's age, breed, fitness level, and preferences. The goal is to provide a balanced outlet that tires them physically and mentally, reducing problem behaviors that stem from excess energy or boredom.

Yes, our Danja's Behavioral Modification program is specifically designed to address serious behavioral issues, including various forms of aggression. Our approach to aggression cases includes:

1. A comprehensive assessment to understand the underlying causes
2. Development of a customized management and modification plan
3. Systematic desensitization and counter-conditioning techniques
4. Teaching alternative behaviors and coping mechanisms
5. Owner education on reading dog body language and preventing triggers

It's important to note that addressing aggression typically requires more time and consistent work than standard obedience training. We provide ongoing support throughout the process and realistic expectations about outcomes. In some cases, we may recommend collaboration with a veterinary behaviorist, especially if medication might be beneficial alongside behavioral modification.

Yes, we offer specialized training for specific issues including separation anxiety, fear-based behaviors, resource guarding, and compulsive behaviors. These issues are typically addressed through our Danja's Behavioral Modification program, which is customized to target your dog's specific challenges.

For separation anxiety in particular, our approach includes:

• Establishing a predictable routine to reduce uncertainty
• Desensitization to departure cues
• Gradual alone-time training with careful progression
• Creating positive associations with alone time
• Environmental management and enrichment strategies

We also work closely with owners to develop practical management strategies that fit their lifestyle while the modification program is in progress.

We currently focus on private training rather than group classes to provide personalized attention and customized training plans for each dog. However, we do offer controlled socialization opportunities and small group practice sessions for dogs who have already completed certain training programs with us.

These small group sessions (maximum 3-4 dogs) help dogs practice their skills around distractions and are particularly beneficial for graduated Spartacus's Off Leash program participants.

For clients seeking the benefits of group learning, we can provide recommendations for reputable group classes in the area that align with our training philosophy.

The timeline for seeing results varies depending on several factors:

• The specific behavior being addressed
• Your dog's temperament, age, and previous training history
• The consistency of training between sessions
• How ingrained the behavior is

For basic obedience and manners, many clients see noticeable improvements within 2-3 weeks when following our training plans consistently. For Shiva's Workout Lessons, energy level improvements are often visible after just one session, though lasting behavioral changes typically require regular sessions over time.

Complex behavioral issues like aggression, severe anxiety, or deeply ingrained habits typically require 2-3 months of consistent work to see significant changes, with ongoing management and practice needed to maintain results.

We focus on setting realistic expectations and celebrate incremental progress along the way.

Our approach is a combination of both. We believe that successful dog training requires both professional guidance and owner involvement. Our programs are structured to:

1. Assess your dog's specific needs and establish a training plan
2. Demonstrate proper training techniques and handling skills
3. Coach you through practicing these techniques
4. Provide feedback and adjustments as needed
5. Assign specific homework exercises between sessions

For our Shiva's Workout Lessons, we do the physical exercise portion for you, but still provide guidance on reinforcing good behaviors at home.

Our goal is to equip you with the knowledge, skills, and confidence to continue reinforcing your dog's training throughout their life. This integrated approach leads to more lasting results and a stronger bond between you and your dog.

Yes, we offer in-home training for certain programs, particularly for behavioral modification where seeing the dog in their home environment is beneficial. There is an additional fee for in-home services depending on your location.

In-home training is especially valuable for:

• Addressing home-specific behaviors (door rushing, kitchen counter surfing, etc.)
• Dogs with anxiety who might be stressed in new environments
• Working with multiple dogs in the household
• Demonstrating management strategies in your specific living space

Our On Leash and Off Leash programs typically involve a combination of in-home and on-site sessions to provide practice in various environments.

We use a variety of training equipment based on the specific needs of each dog and the training goals. Our most commonly used equipment includes:

• Flat buckle collars and front-clip harnesses for everyday walking
• Martingale collars for dogs who might slip out of regular collars
• Long lines (15-30 feet) for off-leash training practice
• High-quality food rewards and treat pouches
• Clickers and marker words for precise timing in positive reinforcement
• Engagement toys like tugs and balls for reward-based training

We select equipment that is both effective and humane, prioritizing your dog's physical and psychological wellbeing. We'll recommend specific equipment based on your dog's size, temperament, and training needs, and provide guidance on proper usage.

The level of owner participation varies by program:

Shiva's Workout Lessons:

Minimal owner participation during the sessions themselves (we handle the exercise), but we provide guidance for reinforcing calm behavior at home.

Dymond's On Leash Program:

Moderate participation required. You'll need to attend training sessions and practice daily for 10-15 minutes between sessions.

Spartacus's Off Leash Training:

High participation required. Success depends on regular practice (15-20 minutes daily) and consistent reinforcement of commands.

Danja's Behavioral Modification:

Significant participation required. You'll need to implement management strategies, follow behavior modification protocols, and maintain consistency in your responses to your dog's behavior.

For all programs except Shiva's Workouts, your participation and consistency between sessions is critical for successful outcomes. We provide detailed handouts, video demonstrations, and ongoing support to help you implement training effectively at home.

Scheduling your first appointment is easy:

1. Use our online booking system to select your preferred service and available time slot
2. Call us directly at (703) 555-1234 during business hours
3. Email us at info@isysways.com with your contact information and service interest
4. Book a free 15-minute phone consultation if you're unsure which service is right for your dog

For new clients, we typically start with an initial consultation to evaluate your dog's needs and discuss the most appropriate training plan. This can be done in person or, for some services, over the phone.

Our administrative office hours are:

• Monday - Friday: 9:00 AM - 6:00 PM
• Saturday: 10:00 AM - 4:00 PM
• Sunday: 12:00 PM - 3:00 PM

Training sessions are available:

• Monday - Friday: 8:00 AM - 7:00 PM
• Saturday: 9:00 AM - 5:00 PM
• Sunday: 11:00 AM - 4:00 PM

We offer some flexibility with early morning or evening appointments for clients with busy schedules. Please contact us to discuss options outside our standard training hours.

Our cancellation policy is designed to be fair while allowing us to maintain our schedule:

• Cancellations made with at least 48 hours notice can be rescheduled without penalty
• Cancellations with 24-48 hours notice may be rescheduled but are subject to a $25 rescheduling fee
• Cancellations with less than 24 hours notice or no-shows will be charged the full session fee

We understand that emergencies happen. In cases of genuine emergencies or sudden illness, we're happy to work with you on rescheduling without penalty. For weather-related cancellations, we'll contact you if conditions are unsafe and reschedule at no additional cost.

For package programs, missed sessions without proper notice will count as completed sessions within your package.

Booking timeframes vary based on the service and seasonal demand:

• For initial consultations and assessments: 1-2 weeks in advance
• For Shiva's Workout Lessons: 3-5 days for single sessions, 1-2 weeks for recurring schedules
• For On Leash and Off Leash Programs: 2-3 weeks to secure your preferred start date
• For Behavioral Modification: 2-4 weeks, as these require more extended scheduling blocks

During peak seasons (spring and fall), our schedule tends to fill more quickly, so we recommend booking 3-4 weeks in advance for all services during these times.

For urgent behavioral concerns, we do try to accommodate more immediate needs when possible. Please call us directly to discuss priority scheduling options.

For your first session, please bring:

1. Your dog on a secure 6-foot leash (not retractable) and regular collar
2. Proof of current vaccinations (rabies, DHPP, Bordetella)
3. Your dog's favorite treats and toys for motivation
4. Any current training equipment you use (harnesses, special collars, etc.)
5. A list of specific concerns or questions you want to address
6. A hungry dog (please feed only half their normal breakfast if the session is in the morning)

For Shiva's Workout Lessons, we also recommend bringing:

• A towel if your dog will be engaging in water activities
• Any special gear your dog uses for exercise (if applicable)

For behavioral consultations, it's helpful to bring videos of the problematic behavior if it's something that doesn't typically occur during training sessions.

We offer several convenient payment options:

• Credit/debit cards (Visa, MasterCard, American Express, Discover)
• Digital payments (Apple Pay, Google Pay, Venmo, PayPal)
• Check (for program packages only, not single sessions)
• Cash

For multi-session packages:

• A 50% deposit is required to secure your booking
• The remaining balance can be paid in full before the first session or split into weekly/biweekly payments
• We offer automatic payment scheduling for your convenience

Payment is due at the time of service for single sessions. For ongoing programs, payments must be made according to the agreed payment schedule.

Yes, we offer payment plans for our comprehensive training programs to make training more accessible:

• For Dymond's On Leash Program: Split into 2 equal payments
• For Spartacus's Off Leash Training: Split into 3 equal payments
• For Danja's Behavioral Modification: Split into 3-4 payments depending on program length

Payment plans require:

• A signed payment agreement
• The initial deposit payment upfront
• A credit card on file for scheduled payments

We're committed to working with clients to find a payment structure that works for their budget while allowing us to deliver quality training services. Please contact us to discuss payment options if you have specific financial constraints.

Our pricing is straightforward, but there are a few potential additional fees to be aware of:

• Travel fees: For in-home sessions beyond a 15-mile radius of our facility ($15-$30 depending on distance)
• Late cancellation fees: As outlined in our cancellation policy
• Extended session fees: If sessions run significantly over the scheduled time ($25 per additional 15 minutes)
• Multi-dog household fee: For training additional dogs in the same household during the same session ($25-$50 per additional dog depending on the program)
• Equipment costs: If you need to purchase specific training equipment we recommend (though most basic equipment is included in program costs)

All potential additional fees will be discussed upfront before you commit to a training program, and we'll always notify you before incurring any extra charges not previously agreed upon.

We offer several discounts and promotions throughout the year:

• Multi-dog discount: 10% off when enrolling a second dog from the same household in a training program
• Rescue/shelter dog discount: 10% off your first program for recently adopted dogs (within 3 months of adoption)
• Military/first responder discount: 15% off for active military, veterans, police, firefighters, and EMTs
• Referral bonuses: $50 credit toward services when you refer a friend who enrolls in a full training program
• Seasonal promotions: We occasionally offer special pricing during quieter seasons (typically winter months)

We also partner with local rescue organizations to provide discounted training for foster dogs. Please inquire for details if you're currently fostering.

Note: Discounts cannot be combined and do not apply to Shiva's Workout single sessions.

Our refund policy varies by service type:

Single Sessions (including Shiva's Workout):

• Full refund with 48+ hours notice of cancellation
• 50% refund with 24-48 hours notice
• No refund with less than 24 hours notice

Multi-Session Packages:

• Full refund of unused sessions if cancelled before the second session
• 75% refund of unused sessions if cancelled before the halfway point
• No refund past the halfway point of the program

Special Circumstances:

• Full refunds are available in cases of dog illness/injury (with veterinary documentation) or family emergency
• Credit toward future services may be offered in lieu of refunds in some situations

All refund requests must be submitted in writing to info@isysways.com and will be processed within 7-10 business days.